Complaints procedure

We aim to get things right, and to put them right quickly when we don’t. If you’re unhappy with any part of our service, tell us. It’s free, and it won’t affect how we handle your claim.

• Email: info@clarityclaims.com
• Phone: 01268 696502 (Monday – Friday, 9am – 5pm)
• Post: Complaints, Clarity Claims Ltd, 8 Hayes Lane, Canvey Island, Essex SS8 0ES

• We’ll acknowledge your complaint within 5 working days.
• A senior person not involved in the original issue will investigate and give you a final response within 8 weeks, and usually much sooner.
• Our response will explain what we found, what we’ll do about it, and any redress we’re offering.

If you’re unhappy with our final response, or 8 weeks have passed without one, you can refer your complaint, free of charge, to the Financial Ombudsman Service within 6 months. Visit financial-ombudsman.org.uk or call 0800 023 4567.